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Design - and client ignoring design process (print)
Started by McLaranium 16-7-09 .

Hello.. here sharing something.

A "client" named Toff received a project to develope and design a box for a product.

Toff tells me:
"I want a box, the real and final how it finally will be done. "

It means costs of production.. am I right? Enough paper to press machine, printing cost and pre-press work and film. And I need of course the files illustrator, psd, jpg... ya know.

Toff contracts a design PIN PON agency to develope the design and art files. Pin Pon agency delays and make the process slow... even when they send the files, send the illustrator file without LINKED IMAGES, and missed fonts (fonts aren't converted in outlines)... ya know what it means.
I request the right files, and my requeriments.... delay... again while Toff request to his agency Pin Pon....

Toff says:
1 - "I need the real and final box exactly as the final production will be...... tomorrow... because the dummy made in plotter does not match in colours. (we reply: "yes we know it, that's why we attached the photo in high quality print with the right colours")

2 - "I have the time over, I need the box tomorrow...
(we reply: "your designers delayed .... )

Toff replies: "the delay is yours.... bla bla.. ok... then take your time but I need the box made"

We reply: "OK, the work costs 150 USD, paper, print, pre-press-- "

3 - Toff says: "if I have a change in the design, you most assume the costs, you most assume the production costs, iF your client has changes you pay for it"

WE: "it does not apply because iF there's a change in the design, it is because the client needs it or wants it, is not by a mistake by us".

4 - toff says: I won't give you the money to solve the production till I have the final box"

-- ME , my reply " sorry I can't help you...."

This is not the end of story ..... damns.

First problem when it started: my boss wanted SAVE money for them sending a plotter test... from the begining we should send the price for the Final and Original test, I imagine He pays and that's good.-- but iF the final client has "modifications" ?? I imagine Toff most pay for another test... not me. but. He puts the blame on me. even: Instead talk with the client about a Final Test Costs Production he talk about "yes.. yes.. I give my ass. yes.. yes"..... instead Sell solutions sell problems.
aah!!! exaclty one client requested me an original and final prototype for one packaging box, "she" understands and agrees the production costs and the "INTERNATIONAL SHIPPING". With this client no problems found. Really. She requests, I sey "it costs $$, do you agree?" - Yes I agree"-she said.----

McLaranium 6-12-17 2017-12-06 22:36:07

old client , he purchased time ago , now comes back :

Hello, I want to know prices, give me a sample of purple color.
- is it with the same design?
Yes, it's the same design with a change.

I think it's not necessary to say any more.
"it's the same but different. "
it's different but it's the same.

McLaranium 5-1-18 2018-01-05 23:03:22

I would like to understand...

one person ask for prices and send the image example, thats so good to see design and colours . I send the prices. and the person replies:

- thank you, can you design a virtual sample (or render) with our design?

thats similar to:
"hey, this is my sample, can you design one sample too?"

McLaranium 29-3-18 2018-03-29 07:38:35

when will be closed this thread?
when will you write a book about this . . . strange people?

One client is an Exlusive Luxory Resort Golf Camp V.I.P. in a remote mexican beach.

I send the packages,.
the shipping company delivers the packages. -
the client refuses receive the packages, .

because the client can't pay the shipping, the client needs different documents from their own admin office "to justify the shipping fee". (o0) So, the shipping company waits for its payment and so proceed to deliver the packages. Meanwhile the shipping company has in storage the packages.

Days after I ask about my payment - and the client replies " I have not received the merchandise yet".

and I thought:
(shut up stupid b*** of s**** )
The merchandise was delivered, they refused to receive it. and they say "I have not the merchandise" - YES! of course you have not the merchandise 'cause you refused receive it s*** b*** mu**** f*** puke a****
and the client with a lot of processes for supplier documents, invoices, being a supposed five stars important company with luxory and glamourous business.......

One other client (being "their neigbors") is a Boutique for handcrafts in the same area of the famous touristic area. Without documents, without stupid arguments , purchased glossy - full colour printed paper bags and pay next day .

This "exlusive and glamourous client " purchased brown kraft paper bags printed in one ink, similar to bread paper bags (o0) damn . .

McLaranium 29-3-18 2018-03-29 09:01:32

This other Story about one client ignoring "respect" ? or loyalty....
this scared me 'cause was a lot amount of money invested .(o0)

NightAngel is the company CEO in AngelWorld.
iK0mi is the CEO Assistant.

NightAngel will purchase AngelWorld paper bags,
he asks to iK0mi to make the shopping. iK0mi searchs for paper bags provider, she asks to me the prices, I send my price list to iK0mi in AngelWorld Company.

iK0mi says to Nohbudy buy the paper bags in McLaranium ,
iK0mi asks to me deal with Nohbudy all related about shopping.

Nohbudy pays to me $ 15 USD (my prices),
Nohbudy says to me: "deliver the paper bags directly with iK0mi,".
iK0mi rejects the paper bags delivery because the colour was deffective.
Nohbudy ask to me for repeat the work.
My brother ignores to Nohbudy and offers refund the $ 15 USD, my brother insists the data to transfer the money to Nohbudy, but Noh delays and we don't receive reply from him ....
(oops!! I can't refund, I have invested the money, it's a problem to me)

I offer to iK0mi a discount of 50% in the total invoice, considering iK0mi was who initially asked prices to me and the first to get contact with me from AngelWorld Company, but she refuses and rejects my offer.

I offer now to Nohbudy I will repeat the work, he agrees , (ooh yes, finally he replies and stay in contact again). Nohbudy and me trace the plan to follow the colour sample, test and print a preview, and once approved the preview by iK0mi, the to keep on the new delivery.
Nohbudy and me agree and keep the plan to follow the process and the original colour sample provided by iKomi from AW.

My brother goes to AW to receive the colour sample ,
and some other person from AW says to my brother:
"let me review with the boss and production area your paper bags, iKomi is not here , she was trasnfeered to other area, you can take this colour sample by now"

(my brother noticed their colour samples are a disaster, so much variants and a mess, my paper bags printed really arent as bad as iKomi said)

Next day, we receive a call from AW, some person says: "give me all the bags, all and complete package, I will receive".
inside AW headquarters they receive, and say to my brother:

"maybe, iF you have the offer about a discount it would be a 30% in the invoice, I will confirm to you later iF this will be applied ."

They receive the package, sign the receipt and no demand discount by now, even my brother gives a document with mt offer of 50% of discount but no signed, they don't care so much about it, AW does not demand to comprimise of discount, they just say "I will confirm later if it applies the 30% maybe , it wiould be confirmed later".

Other person arrives and says:
"why McLaranium is not our provider? I have not the record or document where McLara is our provider"
"Who is Nohbudy? I don't know him"
"Why Nohbudy gives an invoice of 0 USD?, iF the paper bags price is $ 150 ?
"Why AW has a price list by McLara with price of $ 150 and the purchase is made to Nohbudy and 0 USD?"

My brother says: "I really don't know".

Days later, Nohbudy calls and says to me:
"Your brother and his assistant were so rude and vulgar with AW,
thanks to me and iK0mi intervention the paper bags were received with a discount of 50% as you offered in this email.... this is my bank numbers to you refund me as you offered"

Twelve days after , I have not received email nor calls from Nohbudy, no calls from AW....

Night Angel 3-4-18 2018-04-03 05:54:11

Wow, quite a long story and I am sure this metaphor will remain a metaphor because AW won't be such a crazy and irresponsible company (if it turns into a company later) haha!

But yeah, it is really a mess there with the person-in-charge. They should have assigned someone to fully monitor the is not just wasting your time, it is also wasting their own time...

McLaranium 5-4-18 2018-04-05 00:14:46

and the common and usual corruption: you lie saying the product cost is $ 100 and you hide the real invoice with your external partner .

Night Angel 5-4-18 2018-04-05 11:54:51

So sad...that's just ridiculous. I think those guys just wanted to set you up at the very beginning...

McLaranium 5-6-18 2018-06-05 21:45:05

someon sends a PDF editable file for printing,
very very big Mb size and: text as text font type -not in outlines
typical and classic
I ask only for the text in lines, not the complete file, with just the little text converted in curves outlines is enough to replace and that's is.
someone replies the mail to my client:
- " Francisco, I send the font types they ask for" (attachment TTF. otf. )
Francisco FFW the mail saying:
- I send the corrections
(corrections?? you are sending fonts type - in graphic arts never send fonts, CONVERT LINES UTLINES CURVES BLA BLAAAAH )

I suppose they have no idea , don't know a shit .. . 'cause they are admins in an audio clinic
but: what about the graphic designer?

McLaranium 5 months ago 2021-04-27 04:56:03

This is not about a "designer" - it is cabout a client

after I deliver his order, he says to me:
"when my client pays me, I will pay to you".

if you are a reseller, you got to solve your own invoices.
* at least, he sends me a note to advice it.

ikomi 5 months ago 2021-04-27 14:12:30

Client is a sole trader or a very small company? Then again, some people delay payment because they can, even when they could pay the balance.

McLaranium 5 months ago 2021-04-30 03:12:50

this reminds me a stupid debate ( I considere it as it).
about payments for your work, oayment for skills,
in a youtube vdeo about a water valve , they show the easy way to adjust and test to improve the water flow.
some comments say:
"this will save me money!, I feel the plumber has stolen me, this is easy to do"

I say: Some people charge to know what screw to spin, not to spin the screw

some people is offended by that, other said: "I would pay for the work you do and its effort, not for the knowledge" .

ya knowww

ikomi 5 months ago 2021-04-30 18:04:45

Yeah, it takes knowledge to do the work and not screw up, or to fix screw-ups.

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